As a Do.Up trade partner, you’re part of the family. And if you’ve got questions, we’ve got answers! Here’s a list of our most frequently asked questions (FAQs) about your trade account. You can find more specific information about our products – like cabinet knobs and handles, decorative wall hooks and cabinet pulls – in our shop or on the blog.
For all your Do.Up. Trade questions see below. If you don't see the questions you have feel free to get in touch with us at [email protected].General FAQs
Aside from becoming a valued part of our ever growing community of passionate Do.Uppers, you’ll also get:
- up to 30% off every order
- free shipping on all orders $100+
Besides your general contact details (like email, phone, and address), you’ll need to verify your business by providing your ABN on the application form.
No worries! Simply go to ‘My Account’ where you usually log in and click on ‘Lost your password?’. Follow the prompts to create a new password, and you’ll be back up and running in no time.
Yes! Unlike brick and mortar hardware stores, our online shop is open 24 hours a day, 7 days a week, so you can place your order at any time. All you need to do is login using your Do.Up trade account username and password, then start shopping. Your discounts will be reflected in your cart when you’re ready to check out.
We’re sure you’re a pro at online shopping by now (and just so you know) we accept MasterCard, Visa, Discover Network, American Express or Diners Club International logo. And for our tech-savvy trade partners, we verify payment methods via PayPal, Stripe and Afterpay.
We do not offer free samples of our products. However, you can purchase our Sample Box to assist in selecting colours and finishes. If you need more information or have specific requests, please let us know, and we’d be happy to assist you.
Discounts
In order to give you the best bang for your buck, our tiered discount system is based on spend. Once you become a Do.Up trade partner, we’ll lift the curtain and share the specific spend tiers with you (trust us, they’re worth the wait!).
Absolutely – we know you’re busy and you might forget to log in, so drop us a line at [email protected] and we’ll get this sorted for you.
Shipping & Returns
We get it – sometimes when a product arrives it’s just not right or suitable for your project. Our trade orders can be refunded just like any other order (less any shipping charges), so here’s the deal:
- returns must be made within 30 days of delivery date
- products must be in their original sealed packaging with no missing parts (you can’t install or modify them and then try to return them to us), and
- there’s no refund on any custom, special order items and clearance items.
If you need to make a return, please complete our returns form to get the ball rolling.
- Standard Australian shipping: 5-7 business days
- Express Australian shipping: 2-3 business days
- International shipping: 7-10 business days