As a Do.Up trade partner, you’re part of the family. And if you’ve got questions, we’ve got answers! Here’s a list of our most frequently asked questions (FAQs) about your trade account. You can find more specific information about our products – like cabinet knobs and handles, decorative wall hooks and cabinet pulls – in our shop or on the blog.
For all your Do.Up. Trade questions see below. If you don’t see the questions you have feel free to get in touch with us at trade@doup.com.au.
General FAQs
What are the benefits of joining our Trade Program?
Aside from becoming a valued part of our ever growing community of passionate Do.Uppers, you’ll also get:
- up to 30% off every order
- free shipping on all orders $100+, and
- for any order under $100, you’ll cover the standard shipping cost and we’ll upgrade it to express shipping as a bonus (you’re welcome).
What information do I need to provide for my trade account?
We’ll need to know what your favourite colour is and how you take your coffee. KIDDING – besides your general contact details (like email, phone and address) you’ll need to verify your business is legit by providing your ABN on the application form.
I’ve forgotten my password – what do I do?
No problemo! Head over to ‘My Account’ where you normally login and click on ‘Lost your password?’. Follow the prompts to set up a new password and you’ll be cooking with gas in no time.
Can I place a Do.Up trade order online?
Yes! Unlike brick and mortar hardware stores, our online shop is open 24 hours a day, 7 days a week, so you can place your order at any time. All you need to do is login using your Do.Up trade account username and password, then start shopping. Your discounts will be reflected in your cart when you’re ready to check out.
How do I pay for my order?
We’re sure you’re a pro at online shopping by now (and just so you know) we accept MasterCard, Visa, Discover Network, American Express or Diners Club International logo. And for our tech-savvy trade partners, we verify payment methods via PayPal, Stripe and Afterpay.
Do you offer free samples?
In the office we often have donuts and muffins floating around, but unfortunately we don’t offer free samples of our products.
Discounts
How does a trade discount work?
In order to give you the best bang for your buck, our tiered discount system is based on spend. Once you become a Do.Up trade partner, we’ll lift the curtain and share the specific spend tiers with you (trust us, they’re worth the wait!).
What if I forget to log into my trade account? Is there a way to apply the discounts afterwards?
Absolutely – we know you’re busy and you might forget to log in, so drop us a line at trade@doup.com.au and we’ll get this sorted for you.
Shipping & Returns
Can I track my order?
Yes, like a bloodhound. Once your items are shipped, you’ll get a shipping confirmation via email with tracking information. Hot tip: shipping times vary by product, selected delivery method and carrier. So here’s a general guide:
- Standard Australian shipping is 5-7 business days
- Express Australian shipping 2-3 business days, and
- International is 7-10 business days.
Word to the wise: this is just an estimate based on our couriers timeframes. It doesn’t take into account any magical interventions, pandemics or quantum space time jumps!
What is the Do.Up trade return policy?
We get it – sometimes when a product arrives it’s just not right or suitable for your project. Our trade orders can be refunded just like any other order (less any shipping charges), so here’s the deal:
- returns must be made within 30 days of delivery date
- products must be in their original sealed packaging with no missing parts (you can’t install or modify them and then try to return them to us), and
- there’s no refund on any custom, special order items and clearance items.
f you need to make a return, please complete our returns form to get the ball rolling.