Trade Account FAQs

Trade Account FAQs

For all your Do.Up. Trade questions see below. If you don’t see the questions you have feel free to get in touch with us at trade@doup.com.au.

Can I place an DoUp Trade order online?

Yes! We are an ecommerce store giving you access to shop 24 hours a day, 7 days a week. To place an order sign in here using your DoUp Trade account username and password. DoUp Trade program pricing will be reflected when you place items in your cart.

How does a trade discount work?

Our pricing model is based on overall volume quantity. The larger the combined volume the greater the discount. The total volume quantity can include multiple products.

What are the trade discount tiers?

The trade percentage discount tiers are as follows:

5 to 20 products order volume= 5% discount

21 to 40 product order volume = 10% discount

41 to 60 product order volume = 15% discount

61 to 99 product order volume = 20% discount

100+ product order volume = 25% discount

If you are wanting to purchase a larger quantity than specified please contact us directly at trade@doup.com.au.

Do you offer larger discounts for bulk orders?

If you would like to purchase a larger quantity than outlined in our tiers we encourage you to get in touch with our trade team at trade@doup.com.au.

How do I make an order if it is a bulk order that is not in stock?

For any large orders or orders that cannot be fulfilled online due to not enough quantity in stock please send an email to trade@doup.com.au.

Which industries and professions qualify for the DoUp Trade program?

Our DoUp Trade program is offered to professional interior designers, design specifiers, architects, home designers, or general contractors that work with homeowners on their design or improvement projects. The program is not open to businesses not focused on the residential design and home improvement segment.

Do I receive an DoUp Trade card?

No. Once your Trade application has been processed and verified, you will receive a welcome email that includes your account details. Processing takes 48-72 hours.

Is the DoUp Trade program discount valid on clearance items?

Yes. With a DoUp Trade account you can enjoy trade discounts on clearance and sale merchandise.

How do I pay for my order?

For your convenience, we accept MasterCard, Visa, Discover Network, American Express or Diners Club International logo. The platforms used to verify payment methods is through PayPal and Stripe.

How will I know that I received my DoUp Trade discount?

The price reflected in your order confirmation includes your DoUp Trade discount.

What is the DoUp Trade return policy?

DoUp Trade orders allow for refunds, less any applicable shipping charges, for any product that you are not fully satisfied with within 30 days of delivery. Returns are not accepted on any custom, special order items and clearance items. Products that have been installed, modified, missing components and no longer in their original sealed packaging will not be accepted for return and refund.

How long will it take to receive my order?

Shipping times vary by product and selected delivery method. For the most accurate information, send an email to trade@doup.com.au to assist you enquiry.

How do I track my order?

When your items are shipped, you will receive a shipping confirmation via email that will include tracking information. If you have any queries regarding your shipment please email trade@doup.com.au to request an update.

Can DoUp expedite my order?

Yes. If you are needing products that are in stock expedited, please send an email to trade@doup.com.au to have your products sent Express via Australia Post at an additional cost.

Does DoUp Trade offer free samples?

Unfortunately, we do not offer free samples at this time.