We understand that sometimes you might order our products – whether that’s a wall hook, cabinet handle, curtain tie back or other – and change your mind or it’s simply not right for what you’re creating. It’s why we give you 28 days to return your products (based on the criteria below) – we want to make sure you have everything you need to get the job done. Refunds are processed in full minus shipping fee and a 5% administration/processing fee.
Should you decide to return any items after 28 days from the date of receiving your order, kindly note that you will be responsible for arranging the shipment and covering any associated postage fees for the return. Regrettably, we are unable to facilitate returns or accept any items beyond the 28-day window.
*Note: All clearance items are final sale and cannot be returned for change of mind.
If you need to return an item/s for a refund, here’s how it works.
1. Check our criteria
Keep your proof of purchase handy and make sure your order is within 30 days of the delivery date. Unfortunately we can’t take back sale items, special orders or products that have been modified, installed or are missing components and aren’t in their sealed, original packaging.
2. Fill out the Returns Form
Complete our Returns Form below which once it’s submitted will show you our returns address.
*Note: Please state your order number in your return parcel
3. Pack carefully to send
Do.Up products are often fragile, so please ensure you pack them snuggly in their original Do.Up box and packing fill (or similar) so they don’t bounce around in the post box. We won’t refund any items that arrive broken, so pack carefully.
4. Track your item
We’re not responsible or liable for any missing packages, so hold onto any tracking numbers, just in case.
What happens next?
If you’re successful in getting a refund, we’ll confirm with you via email (it may go to your spam folder, so keep your eyes peeled), and it may take up to 3 weeks for processing.
We’ll then refund the amount via the original payment method less the shipping amount and a fee of AUD$9.95 (or $15 if Express post) if your original order had free shipping. The returned parcel will also incur a 5% administration fee on the total order amount (i.e. $100 order will incur a $5 administration and reposting fee).
If you believe your item to be faulty, we want to know about it! Send us a few clear photos of the fault to firstname.lastname@example.org. However, if you broke or damaged the product during installation, we won’t replace it.
Clearance items cannot be returned for a refund or exchange.