Frequently Asked Questions

Shipping Information

How much will it cost to ship my order?

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to  customers all over Australia, ensuring that we provide the very highest levels of responsiveness to you at all times.

Our shipping rates are calculated on cart total, see below for a complete listing.

Shipping cost: $7.95 flat fee Australia Wide

Free shipping: On all orders over $100

When can I expect my order to ship?

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

Australian orders are shipped by Courier. After processing and leaving the warehouse, items usually take between 5 and 14 days to arrive at their destination but can take longer from time to time.

Can I cancel or modify my order before it ships?

Once an online order has been placed it cannot be changed or updated.

How will I know when my order has been shipped?

You will receive the following information to notify you of shipment;

  • An Order confirmation number at the conclusion of your order process
  • An email that states your order number and an exact order total.

If items in my order are shipped separately, will I be charged extra?

No you will not be charged extra if an item within the same order is shipped separately. At checkout we will charge the standard shipping cost based on the order total.

Do you ship internationally?

Yes we do ship internationally. For all information regarding international courier rates please click here.

Returns & Exchanges

What is Do Up’s return policy?

If you have a change of mind or not completely satisfied with your purchase, simply fill in this form to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. Once you have completed the form you will be taken to a page with the returns address. Note that returns or exchanges are not accepted for special orders, items that have been installed, modified, missing components and no longer in their original sealed packaging.

Once a refund has been approved it will be processed back to the original payment option minus the initial shipping charge. If your initial order qualified for free shipping a $7.95AUD shipping charge will be deducted from the purchase amount to cover the shipping cost.

Please note: Shipping charges from and back to our warehouse will not be refunded.

If I mail a return, when will I be refunded?

Please allow approximately 3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder). is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

Can my return be refunded in the form of website credit?

Yes it can be. The credit can be used to purchase another product of equal or lesser value. If the product is more than the credit you will need to the pay the different at checkout. This may incur a second postage charge.

What is the cost to return or exchange an item?

If you would like to purchase another product as a replacement, an additional shipping fee will be applied to your new order.

If the cost of your new item is less than that of the item you originally ordered, your original method of payment will be credited the price difference, minus the applicable new shipping fee.

If the cost of your new item is more than that of the item you originally ordered, your original method of payment will be charged the price difference, in addition to the applicable new shipping fee.

When I return my order will my inital shipping charge and ship back cost be refunded?

Shipping charges from and back to our warehouse will not be refunded.

Ordering and Payment

Ordering and Payments / General Info

Before completing your transaction we kindly ask that you review your order before submitting, as it cannot be modified once submitted.

You will receive an order confirmation number at the conclusion of your order process, as well as an email that states your order number and an approximate order total.

What methods of payment do you accept?

Currently, the available payment methods for purchasing from our website are PayPal and Credit Card via Stripe.

We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express or Diners Club International logo.

If I place an order, when will I be charged?

Once you complete your purchase your order will be processed. Once your order is despatched we will finalise the transaction and complete the order amount.

Why is my card being declined when I try to place an order?

One of the most straightforward reasons your credit card could have been declined is because you’ve reached the credit limit on the card that was set by your card issuer and the company simply won’t let you borrow any more money until you’ve made a payment.

If you believe it is a system error please inform us via the following email address.

How do I use a coupon code?

Coupon codes can be used at checkout. On the cart and checkout page you will notice that there is a coupon code field. Simply enter the coupon code in the field and click submit.

What happens if an order is out of stock?

If an order is out of stock you will be alerted during your cart process. If however your order does get processed and we are out stock, we will apologise and then offer you the option of waiting until it is back in stock, a replacement item or a full refund.