Payments & Orders

You can pay via Afterpay, PayPal and Credit Card via Stripe on our website. We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express or Diners Club International logo.

No, not at this time (but we’ll let you know if we ever do!).

Unfortunately, you cannot. However, you can join the waiting list for out-of-stock items, and you’ll be notified via email if they become available again. Please note that all sale items are final and won’t be restocked, so once they’re gone, they’re gone for good!
Absolutely – but only if stock allows! Share your ideas and plans with our team by contacting us and we’ll see what we can do.

We’re glad you asked – as passionate Do.Uppers ourselves, we love to show you how to best install our products.

Jump on over to our blog for these easy to follow ‘how to’ guides:

And don’t fret – if you still can’t tell a pull from a tie back, drop us a line and we’ll get you back on track.

Estimated Shipping Time Frames

This has probably happened because you purchased both “in stock” items and D.LUXE products, which have different dispatch times. Items that take longer to prepare will be marked on their product pages. Rest assured, each item will be shipped separately to ensure everything arrives perfectly.
Most likely because you’ve purchased yourself an “in stock” item and a fabulous premium item in the same purchase!!

Normally, it takes us around 2 to 7 days to dispatch these fabulous items. Occasionally, it may be a bit shorter, but we like to give ourselves a little extra time to ensure that the quality we deliver is absolutely top-notch, reflecting our impeccable Do.Up standards. We provide a delivery timeframe on each Made to Order product page.

After we have made you items, shipping takes between 5 to 7 days. the estimate delivery time will indicate the time frame of when you can expect to receive delivery.

Ah, fantastic question! We’ve got it all figured out. We’ll divide your order into two separate parcels, do.upper. This way, we can swiftly send you your “in stock” treasures first. Once your item marked with an “Estimated Time Frame” are all set and ready, we’ll ship those beauties your way too. Oh, and don’t you worry! You’ll receive distinct tracking numbers for each parcel, so you can keep tabs on their journey to your doorstep.

We make it crystal clear. All products that have an “Estimated Delivery” are prominently marked on our shop pages, product pages, checkout, and even in your order emails. So, you can easily spot those gems that require a bit of further TLC. Anything that’s not labeled with a “Estimated Deliver Date Range” means it’s ready and waiting in our stock, just itching to be whisked away to its new home without any delay.

These delivery times are an estimate of how long we typically expect this item to be with you.

Tracking & Shipping

Once your order has been shipped, you’ll receive a confirmation email with tracking details for you to follow your parcel until delivery. Keep that number handy, too, just in case you need to chase it down or have any questions.

We ship our Do.Up products worldwide!

If you’re local to Australia, we ship to you via Australia post.

Our goal is to offer you the best shipping options, no matter where you live!

Here’s the lowdown:

  • Shipping is calculated when you’re ready to check out 
  • Free shipping on all orders over AUD$150, otherwise 
  • An AUD$9.95 flat fee for Standard shipping, AUD$15.95 Express shipping Australia Wide,
  • Or AUD$20.00 Standard shipping fee for rest of the world.

Our couriers work hard to get you your order based on the delivery method you’ve chosen. So once your items are on their way, we’ll send you an email confirmation with tracking information so you can keep an eye on things.

TIP: How long it takes will depend on what product you’ve bought, delivery method you’ve selected and the carrier. Here’s a quick ballpark guide: 

  • 5-7 business days for Standard Australian shipping
  • 2-3 business days for Express Australian shipping, and
  • 7-10 business days for International. 

PS––We do our best to make sure your order arrives in a timely fashion, but we can’t predict the future (yet), so any ‘unprecedented times’ may cause delays beyond our control. 

Absolutely! Contact us before your shipping confirmation email arrives and we’ll work our magic to make sure you get the order of your dreams. 

However, once your order leaves our warehouse and is on its way, there’s nothing we can do. One of our staff tried flying a vacuum to chase an order once and it didn’t go well! 

This has most likely occurred because you ordered both an “in stock” item and a “Made to Order” item. Items have different dispatch times which is why this has occurred. Rest assured all your items will be delivered as separate parcels.

Most likely because you have ordered an “in stock” item and a “Made to Order” item in the same purchase.

Returns

We want to make sure you get what you need to spark your creative inspiration. So if you need to return an item/s because you’ve changed your mind or aren’t satisfied, here’s how to do it:

  1. Make sure products meet this criteria: Items can only be returned within 30 days of the delivery date with proof of purchase. You can’t return sale items, special orders, items that have been installed, modified or missing components. If possible, please return unwanted product in their original sealed packaging.
  2. Complete the Returns Form: Once you’ve filled out this form, you’ll get access to our returns address. 
  3. Pack your items carefully: Our products are delicate, so pack them appropriately to ensure they’re returned in one piece (and not bouncing around in their box). If they arrive broken, unfortunately they won’t be refunded.
  4. Keep tracking info handy: Hold onto those digits as we’re not responsible for any lost packages! 

Once a refund is approved, you’ll get an email letting you know (be sure to check your spam folder), and allow approximately 3 weeks for processing. 

Should you decide to return any items after 28 days from the date of receiving your order, kindly note that you will be responsible for arranging the shipment and covering any associated postage fees for the return. Regrettably, we are unable to facilitate returns or accept any items beyond the 28-day window. Learn more here.

A note on faulty items: If your item is faulty, please send clear photos of the item and how it’s faulty to us at [email protected]. But if you’ve broken a product trying to install it, we’re not responsible for replacing it (so take care).

A note on clearance items: Clearance items once purchased cannot be returned or exchanged.

Administration & reposting fee: A 5% administration and reposting fee will be charged on all returned parcels.

Shipping: A standard shipping fee of $9.95 or $15 (if sent via Express) will be deducted from the refunded amount.